The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is provincial legislation enacted for the purpose of developing, implementing and enforcing accessibility standards. The standards seek to achieve accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises.
The province has established standards in five key areas:
• Customer Service
• Information and Communication
• Built Environment
The Customer Service Standard (Ontario Regulation 429/07) is the first standard to become law under the AODA. The other standards are in various stages of development.
Compliance with the Customer Service Standard
The Town of Bradford West Gwillimbury has developed and implemented Accessible Customer Service Policies, Procedures and Practices to fulfill its requirements under the customer service standard. The policies are consistent with the principles of independence, dignity, integration and equality of opportunity and ensure that quality and accessible customer service is provided to all residents.
The Town of Bradford West Gwillimbury welcomes your feedback. It allows us to identify ways in which we can improve the delivery of accessible programs and services to our residents. You may provide your feedback by downloading a printable version of the Feedback Form or Customer Accommodation Request Form.
The Town of Bradford West Gwillimbury will accommodate requests for accessible format following completion and submission of the Request for Documentation in an Accessible Format form
Feedback may be provided by:
Telephone: (905) 775-5366
Email: Click Here
In writing: Town of Bradford West Gwillimbury
100 Dissette Street, Unit 7&8
P.O. Box 100
Bradford, ON L3Z 2A7
Alternate formats of documents required under the AODA are available upon request.
For more information about the AODA and the accessibility standards, please visit: